Features

Everything a provider needs, nothing you don't

One connected platform across the entire provider lifecycle — from referral and roster to claim, compliance and growth.

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Scheduling & workforce

Get the right worker to every shift

Scheduler & rostering

Drag-and-drop rosters with recurring shifts, travel, sleepovers and clashes handled automatically.

Shift-offer cascades

Broadcast open shifts to matched workers and escalate — push, then SMS, then call — until accepted.

Clock-in & timesheets

Location-aware clock in/out that flows straight into approvals, payroll and claims.

Staff & teams

Availability, leave, teams, pay rates and screening in one organised workforce hub.

Participant care

Keep the participant at the centre

Participant profiles

Plans, budgets, goals, notes, documents and contacts — one shared source of truth.

Live plan budgets

Real-time utilisation across core, capacity and capital, so nothing is over- or under-spent.

Care Signal

Incidents, near-misses and risks captured, escalated and tracked to resolution.

Referrals & requests

Intake, referrals and participant self-service requests — captured and routed instantly.

Finance & claiming

Accurate from shift to statement

NDIS bulk claims

Generate compliant bulk claim files and export in a click — reconciled against delivered supports.

Invoicing & billing

Automated invoices, plan-managed and self-managed billing, with a full audit trail.

Payroll & pay rates

SCHADS-aware pay items, rates and payroll export — sleepovers and travel included.

Support catalogue & Xero

Flexible price-guide catalogue with cancellations handling and native Xero integration.

HR & recruitment

Hire, onboard and keep your best people

Applicant tracking

A full recruitment pipeline from job board to offer, with statuses and notes.

Interview calendar

Schedule interviews, send AI-drafted emails and track availability in one calendar.

Onboarding forms

Collect documents, certifications and signatures before day one.

HR documents & reviews

Versioned HR records, leave management and performance reviews.

Forms, documents & AI

Paperwork that runs itself

Form builder & e-signatures

Build any form, request signatures and route responses automatically.

Documents

Versioned, searchable documents mapped to the right participant, worker or claim.

RFS builder

Turn a request for service into a costed, price-guide-accurate quote in minutes.

AI Assistant

Draft notes, summarise plans and answer questions grounded in your live data.

Compliance, growth & mobile

Stay audit-ready and grow

Compliance & risk

Screening, expiries, risk register, feedback and NDIS quality ratings.

Reports & insights

Live budgets, utilisation, cancellations and activity logs — decisions backed by data.

Office notifications

Shift reminders, note nudges and in-app alerts so the office and workers stay in sync.

Mobile apps

Dedicated support-worker and participant apps with push notifications and offline-friendly flows.

AI in the office

Ask Ally in plain English — and capture enquiries around the clock

Ask AI — just say it

Create a shift, cancel a shift, find an available worker or draft a note in plain English. Ally knows your data and does the rest.

Website chatbot

An AI assistant on your own site answers prospective participants and workers and captures enquiries around the clock.

See it all working together

Book a walkthrough and we'll map NDIS Ally to your exact workflows.

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